Field Service Route Planning
Appointment windows scattered across your service area. Variable job durations. Emergency call-ins. Drivant builds optimized routes so your techs spend less time driving and more time on the job. If you also run equipment deliveries, see equipment delivery routing.
No credit card required. Full Pro access for 14 days.
Field service routing is chaos by default
Techs crisscross the service area. Appointments get missed. Emergency calls blow up the schedule. Manual dispatch cannot keep up.
Scattered Appointment Windows
Customers expect 2-hour windows. When appointments are spread across your entire service area, every route becomes a gamble against the clock.
Variable Job Durations
A filter swap takes 20 minutes. A compressor replacement takes 3 hours. When every stop is different, flat scheduling guarantees overlap and delays.
Emergency Call-Ins
A burst pipe or a downed AC unit cannot wait. Squeezing emergency calls into a packed schedule disrupts every route downstream.
Matching Techs to Jobs
Not every tech handles every job type. Balancing certifications, skill sets, and service territories while keeping routes efficient is a daily puzzle.
Built for field service workflows
Import your service tickets, set appointment windows and job durations, and let Drivant build the fastest routes for every technician.
Import Service Tickets
Drop in Excel or CSV exports from ServiceTitan, Housecall Pro, Jobber, or any dispatch system. Drivant auto-detects addresses, appointment windows, and job types. No reformatting needed. Our free route planner supports the same Excel and CSV formats your current tools already export.
Optimize with Appointment Windows
Set arrival windows and estimated job durations per stop. The route optimizer sequences service calls to hit every appointment on time while minimizing windshield time between jobs.
Schedule Around Variable Durations
A 15-minute inspection and a 4-hour install on the same route? No problem. Drivant accounts for actual job time so schedules stay realistic and techs stay on track all day.
Export Tech Manifests
Generate print-ready manifests with stop sequence, customer addresses, job notes, appointment windows, and ETAs. Export to Excel, CSV, or GPX for in-vehicle navigation. Every tech gets exactly what they need.
A typical day with Drivant
It is 6:00 AM at your HVAC dispatch office. Today's board shows 34 service tickets across five technicians: 12 seasonal maintenance calls, 8 warranty inspections, 6 quoted repairs, and 8 emergency holdovers from yesterday. Your dispatcher exports the ticket list from ServiceTitan as a CSV, drops it into Drivant, and assigns techs based on certification level and territory.
Each tech's route is built around their appointment windows. Tech one has a commercial compressor replacement at 8:00 AM with a four-hour estimated duration, so her afternoon maintenance calls are clustered within a ten-minute drive of that site. Tech three has six 30-minute filter swaps grouped tightly in a single subdivision, finishing by noon. Every manifest shows the appointment window, job type, estimated duration, customer contact info, and projected arrival time.
At 10:30 AM an emergency call comes in: a restaurant's walk-in cooler is down. The dispatcher adds the address to tech two's route, sets a priority flag and a noon arrival window, and re-optimizes. The emergency slots between two existing stops four miles apart. Tech two gets an updated manifest on her phone. By 5:00 PM, 32 of 34 tickets are closed, the remaining two are rescheduled with customer confirmation, and tomorrow's tickets are already loaded.
One platform, every service call type
Whether you are running HVAC installs or pest treatments, Drivant handles the routing.
HVAC Service
Route technicians through seasonal maintenance calls, emergency repairs, and multi-hour installations with tight customer windows.
Plumbing & Electrical
Sequence work orders by urgency and proximity. Balance emergency dispatch with scheduled jobs across your entire territory.
Pest Control
Plan recurring treatment routes with consistent appointment windows. Cluster nearby customers to maximize stops per day.
Appliance Repair
Route repair techs through residential and commercial calls with part availability and estimated repair durations factored in. For residential-only home service routes, see home delivery routing.
The numbers that matter
Field service teams using optimized routing see measurable improvements from day one.
Frequently asked questions
Common questions about Drivant for field service routing and technician dispatch.
Can Drivant import service tickets from my field service management software?
Yes. Export your service tickets as Excel or CSV from ServiceTitan, Housecall Pro, Jobber, or any dispatch platform. Drivant auto-detects customer addresses, appointment windows, job types, and notes. No reformatting required.
How does Drivant handle appointment windows with variable job durations?
Set both the arrival window and estimated service duration per stop. A 20-minute filter swap and a 4-hour compressor install can sit on the same route. Drivant factors job time into the schedule so projected arrival times at subsequent stops are accurate and realistic all day.
Can I assign specific technicians to specific job types?
Yes. Create separate routes per technician and assign tickets based on certification, skill level, or territory. The Route Builder can also auto-split your ticket list into balanced routes by location to minimize drive time per tech.
How do I add an emergency service call to an existing route?
Add the emergency address and a priority time window to any technician's active route, then re-optimize. Drivant finds the best insertion point that respects the emergency window while minimizing disruption to the remaining scheduled appointments.
What export formats does Drivant support for tech manifests?
Export routes as Excel spreadsheets with full stop details, CSV for integration with your FSM software, GPX for in-vehicle GPS devices, or print-ready manifests with stop sequence, customer addresses, job notes, appointment windows, and ETAs.
Does Drivant work for small field service companies with two or three techs?
Absolutely. Small teams benefit the most from route optimization because every extra mile of windshield time is a missed billable hour. The free plan supports basic routing, and the Pro trial gives full access to time windows, multi-tech routes, and truck-aware navigation for 14 days.
Can Drivant plan recurring maintenance routes for pest control or HVAC tune-ups?
Yes. Save your recurring service routes as project templates. Load the template each week or month, add or remove customers as contracts change, and re-optimize in seconds. Your base route structure stays intact while adjustments are handled quickly.
Start your 14-day Pro trial
Import your first batch of service tickets, build optimized routes, and see the difference before your trial ends.
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